Privacy policy

Last updated: May 6, 2026

This Privacy Policy describes how Ravyn ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://www.ravyn.shop (the "Site").

1. Personal Information We Collect

We collect personal information in the following ways:

Information You Provide

  • Name, billing and shipping address
  • Email address and phone number
  • Payment details (processed securely via Shopify Payments)
  • Order details and customer support communications

Automatically Collected Information

  • IP address, browser type, device information
  • Pages visited, time spent, and interactions on our Site
  • Cookies and tracking technologies

Information from Third Parties

  • Shopify (store platform)
  • Payment processors (Shopify Payments)
  • Advertising partners (such as Google Ads and Pinterest)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Communicate with you regarding your orders and support (order confirmations, shipping updates, etc.)
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and enhance security
  • Deliver relevant advertising and marketing

3. Payments

All payments are securely processed through Shopify Payments.
We do not store your full payment card details. Shopify complies with PCI-DSS standards to protect your financial data.

4. Advertising & Marketing

We use third-party advertising tools to promote our products:

  • Google Ads & Google Analytics:
    Used for conversion tracking, remarketing, and analyzing user behavior
  • Pinterest Ads (Pinterest Tag):
    Used to measure ad performance and deliver relevant ads

These services may use cookies and similar technologies to show you personalized advertisements.

5. Your Choices & Opt-Out

You can opt out of targeted advertising through:

  • Google Ads Settings
  • Pinterest personalization settings
  • Digital Advertising Alliance opt-out portal

You can also manage cookies through your browser settings.

6. Sharing of Information

We may share your information with:

  • Service providers (Shopify, payment processors, logistics partners)
  • Advertising partners (Google, Pinterest)
  • Legal authorities if required by law

We do not sell your personal information for monetary compensation.

7. Your Privacy Rights

Depending on your location (including the United States and UK/EU), you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of targeted advertising

California Residents (CCPA/CPRA):
You have the right to request that we do not "sell" or "share" your personal information for advertising purposes.

8. International Data Transfers

As a business based in the United Kingdom serving customers in the United States and globally, your information may be processed in multiple countries.

We take reasonable steps to ensure your data is protected in accordance with applicable data protection laws, including GDPR and UK data protection regulations.

9. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

10. Cookies

We use cookies and similar technologies to:

  • Enable core site functionality
  • Improve user experience
  • Analyze performance
  • Support advertising and marketing

You can control cookie preferences through your browser settings.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Business Name: Ravyn
Email: hello@ravyn.shop
Phone number: +44 7583 291467
Address: 54 Willow Ct, Liverpool, L15 4LX, United Kingdom